Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be damaged from printing or shipping. 

To start a return, you can contact us at info@townsquared.shop.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@townsquared.shop. 

Return Policy for Customized Products:

We take pride in offering personalized and customized products that meet your unique preferences. Please note that once you have finalized your design and confirmed the customization at checkout, the customization choices are made based on your decisions.

As such, if you are dissatisfied with how the image appears on the product, we regret to inform you that we cannot accept returns or exchanges unless there is an error on our part (such as a defect, wrong design, or printing error).

We encourage you to carefully review your design choices before completing your purchase, as all customization requests are considered final once submitted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@townsquared.shop.